Overview
> 30-day return window from the delivery date
> Products must be unused and in original packaging
> Custom made items and gift cards are non-returnable
> Return shipping paid by customer (unless we made a mistake)
> Refund processed within 7 business days after receiving the return
> Return requests via Customer Support with provided form & address
> Full refund for damaged or incorrect items
Return & Refund
Effective Date: April 18, 2025
Return Period
You can return your item(s) within 30 days of the delivery date.
Returns requested after this window will not be accepted.
Conditions for Returns
To be eligible for a return, items must be:
> Unused
> In their original packaging
> Undamaged and resellable
(Custom made products or specially ordered items are not eligible for return. Gift cards are also non-refundable.)
How to Request a Return
To request a return, please contact our Customer Support
We will provide you with a Return Form and the appropriate Return Address. This form must be included inside your return package.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g. wrong or damaged item).
We recommend using a trackable shipping method for your return. Jureza is not responsible for lost return packages.
Refund Processing Time
Once we receive and inspect your return, we will process your refund within
7 business days.
The refund will be issued to the original payment method used during checkout.
Please note that it may take additional time for the transaction to appear in your account, depending on your bank or card provider.
You'll receive an email notification once we’ve received and inspected your return.
Damaged or Incorrect Items
If you received a damaged item or the wrong product, please contact us immediately. We will cover the return shipping costs and issue a full refund once the item has been returned and verified.
Non-Returnable Items
1. Custom made products (once available)
2. Gift cards
Need help? Reach out to our Customer Support for return questions.
Contact Information
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About Jureza
At Jureza, we believe shopping should be simple, fast, and enjoyable. We’ve built a platform that makes it easy to find exactly what you need. No clutter, No nonsense. From everyday essentials to smart gadgets, we deliver directly from the source, saving time and reducing waste.
Everything you need to know about how we handle returns and refunds. simple and straightforward.
Clear. Hassle-Free. Here's what you asked about returns.
How long do I have to return a product?
How long do I have to return a product?
You have 30 days from the delivery date to request a return. After that, we can’t accept the item back.
What condition must the item be in?
What condition must the item be in?
The product must be unused and returned in its original packaging. Custom-made items and gift cards are non-returnable.
How do I start a return?
How do I start a return?
Just contact Customer Support to request your return form. You’ll receive the return address and instructions via email.
Do I have to pay for the return shipping?
Do I have to pay for the return shipping?
Yes. Return costs are covered by the customer, unless we made a mistake. In that case, shipping is on us.
How long does it take to get my refund?
How long does it take to get my refund?
Once we receive and inspect your return, your refund will be issued within 7 business days — back to your original payment method.
Will I get a full refund?
Will I get a full refund?
Yes. If your product qualifies and is returned in good condition, you’ll receive a 100% refund — no restocking fees, no deductions.